1. About This Policy

This Refund & Cancellation Policy applies to bookings, travel assistance and booking facilitation services offered through Jim Corbett Online, the website and online travel brand operated by JIM CORBETT VISIT, a proprietorship travel agency owned by MOHD GEESHAN AHAMAD.

We aim to provide customers with clear information about cancellation, refund eligibility, applicable charges and booking conditions before a booking or payment is completed.

2. Business Identity

Trade Name: JIM CORBETT VISIT
Legal Name: MOHD GEESHAN AHAMAD
Business Constitution: Proprietorship
Website / Online Brand: Jim Corbett Online
Website: www.jimcorbettonline.com
Business Location: Ramnagar, Nainital, Uttarakhand, India

3. Independent Travel Agency Disclosure

JIM CORBETT VISIT is an independent private travel agency providing travel assistance and booking facilitation services.

Jim Corbett Online is not the official website of Jim Corbett National Park, Uttarakhand Forest Department, Government of Uttarakhand, Government of India, or any other government authority.

We do not represent ourselves as a government department, government booking portal or official government website.

4. Cancellation Policy Depends on the Service

Cancellation and refund eligibility may vary depending on the service booked and the applicable terms of the relevant service provider or authority.

Different cancellation conditions may apply to:

• Jeep / Gypsy safari bookings
• Canter safari bookings
• Forest accommodation bookings
• Hotel and resort bookings
• Travel packages
• Transport services
• Other third-party travel services

The applicable cancellation conditions may depend on the booking type, travel date, availability, service provider, applicable authority rules and the terms communicated to the customer before confirmation.

5. Cancellation Request

Customers who wish to cancel a booking should contact JIM CORBETT VISIT using the official contact details published on this website.

A cancellation request should include the customer's name, booking/reference number, contact details, service booked and travel date.

A cancellation request is subject to the applicable booking and service-provider terms and will be processed after the booking details have been verified.

6. Cancellation Before Booking Confirmation

If a booking request has been submitted but the requested service has not yet been confirmed, the payment status and any costs already incurred will be reviewed.

Where an amount is eligible for refund, the eligible amount will be processed according to the applicable payment and booking conditions.

7. Confirmed Bookings

Once a booking has been confirmed, cancellation and refund eligibility will depend on the terms applicable to that particular booking.

Some bookings may be fully refundable, partially refundable or non-refundable after confirmation.

Customers should review the applicable cancellation terms before completing payment.

8. Safari Booking Cancellation

Safari bookings may be subject to specific cancellation and refund rules of the relevant authority, booking system or safari service provider.

• Safari permit charges may be non-refundable where the applicable authority or booking system specifies that they are non-refundable.
• Vehicle, guide, booking or other applicable charges may also be subject to the cancellation rules of the relevant provider.
• No-show or missed safari bookings may be non-refundable where required under the applicable booking conditions.

Any eligible refund will be processed according to the applicable booking rules.

9. Forest Accommodation Cancellation

Forest accommodation bookings, including Dhikala or other forest accommodation, may be subject to the cancellation and refund rules of the relevant authority or booking provider.

Cancellation deadlines, refund eligibility and applicable deductions may vary according to the specific booking.

10. Hotel and Resort Cancellation

Hotel and resort bookings are subject to the cancellation policy applicable to the selected property, booking provider or package.

• Some bookings may allow a full refund.
• Some bookings may allow a partial refund.
• Some bookings may include a cancellation charge.
• Some promotional, special-rate or non-refundable bookings may not be refundable.

Where a hotel's or resort's own cancellation policy applies, that policy will govern the applicable cancellation and refund conditions.

11. Travel Package Cancellation

Cancellation terms for travel packages may depend on the individual components included in the package.

Package components may include accommodation, safari services, transportation, activities and third-party services.

Any non-refundable component may be deducted from the eligible refund amount where applicable.

12. Service / Facilitation Charges

Where JIM CORBETT VISIT charges a disclosed travel assistance, facilitation or service charge, the applicable refund conditions will be communicated before payment.

Where a service or facilitation charge relates to work already performed to process, coordinate or facilitate a booking, it may be non-refundable to the extent permitted by applicable law and the terms communicated before payment.

13. Government and Third-Party Charges

Where a booking includes government, authority or third-party charges, the refund eligibility of those amounts may be determined by the applicable authority or service provider.

If a particular charge is non-refundable under the applicable provider or authority rules, that amount may not be refundable.

14. Cancellation by Service Provider or Authority

A booking may sometimes be cancelled, suspended or changed by the relevant authority or service provider.

• Operational restrictions
• Weather conditions
• Forest or park closure
• Safety restrictions
• Government or authority orders
• Technical or operational problems
• Accommodation closure
• Other circumstances outside reasonable control

Where the relevant provider or authority offers a refund or alternative arrangement, we will assist the customer according to the applicable provider or authority rules.

15. Force Majeure

Circumstances beyond reasonable control may affect a booking, including severe weather, natural disasters, government restrictions, forest or park closures, road closures, public safety restrictions, strikes, technical failures or emergency situations.

Refunds in such circumstances will be handled according to the applicable service provider or authority policy.

16. Refund Processing

Once a refund has been approved, the eligible amount will normally be processed through the original payment method where possible.

The time required for a refund to appear in the customer's account may depend on our processing, payment gateway, bank, card issuer or third-party service provider.

We will communicate the refund status where reasonably applicable.

17. Refund Amount and Applicable Deductions

The refundable amount will be determined according to the applicable cancellation terms for the booking.

Where applicable, deductions may include:

• Non-refundable government or authority charges
• Non-refundable third-party charges
• Applicable cancellation charges
• Applicable payment processing charges
• Disclosed service or facilitation charges
• Other charges communicated before booking

18. Date Changes and Booking Modifications

Requests to change travel dates, safari zones, accommodation, traveller details or other booking information are subject to availability and the applicable provider or authority rules.

Additional charges or cancellation deductions may apply where applicable.

19. Duplicate or Failed Payments

If a customer believes that a payment has been made more than once, the customer should contact us with the relevant transaction details.

Failed or reversed transactions may be subject to verification with the applicable payment gateway or banking institution.

20. Customer Responsibility

Customers are responsible for providing accurate booking, identification, travel and contact information.

Incorrect or incomplete information may affect a booking or service and may result in cancellation or entry restrictions according to the applicable provider or authority rules.

21. No Automatic Full Refund

Payment for a booking does not automatically create an entitlement to a full refund.

Refund eligibility depends on the applicable booking terms, cancellation conditions, service provider rules and authority requirements.

22. Refund Request

To request cancellation or a refund, customers may contact:

JIM CORBETT VISIT
Proprietorship of MOHD GEESHAN AHAMAD
Website: www.jimcorbettonline.com
Email: info@jimcorbettonline.com
Phone / WhatsApp: +91-9917185081

Please provide your booking/reference number and relevant transaction details so that we can identify and review the request.

23. Refund Review

Refund requests may be reviewed against the booking confirmation, payment record, applicable cancellation policy, service-provider terms, authority rules, cancellation date and the amount actually paid.

24. Booking Availability

Submitting a booking request or making a payment does not guarantee availability unless the requested service has been successfully confirmed.

If a requested service cannot be confirmed, any eligible refund will be processed according to the applicable transaction and service conditions.

25. Transparent Booking Information

We aim to provide customers with relevant information about the total payable amount, applicable charges, booking conditions, cancellation conditions, refund eligibility and any disclosed service or facilitation charges before payment.

26. Changes to This Policy

We may update this Refund & Cancellation Policy when our services, booking arrangements, payment processes or applicable requirements change.

The latest version will be published on this page with the updated "Last Updated" date.

27. Contact Information

JIM CORBETT VISIT
Proprietorship of MOHD GEESHAN AHAMAD
Independent Travel Agency

Website / Online Brand: Jim Corbett Online
Website: www.jimcorbettonline.com
Email: info@jimcorbettonline.com
Phone / WhatsApp: +91-9917185081
Business Location: Ramnagar, Nainital, Uttarakhand, India

For general enquiries, please visit our Contact Us page.