1. Introduction
This Refund & Cancellation Policy explains the general cancellation and refund terms applicable to travel assistance and booking facilitation services provided through jimcorbettonline.com.
The website is operated by JIM CORBETT VISIT, a proprietorship business based in Ramnagar, Uttarakhand, India.
For complete transparency, our business details are:
Legal Name: MOHD GEESHAN AHAMAD
Trade Name: JIM CORBETT VISIT
Business Constitution: Proprietorship
GSTIN: 05AXXPA6785A2ZA
Website: www.jimcorbettonline.com
Email: info@jimcorbettonline.com
The domain jimcorbettonline.com is the website domain used by this business.
2. Scope of This Policy
This policy may apply to enquiries, booking assistance and services arranged or facilitated through us, including safari-related assistance, accommodation, transportation, tour packages and other travel services.
Because some services are provided or confirmed by independent third-party providers or applicable authorities, the cancellation and refund rules for a particular booking may vary.
The specific cancellation and refund conditions applicable to a booking will be communicated to the customer before or at the time of booking, where applicable.
3. Booking Confirmation
A booking enquiry or request is not automatically a confirmed booking.
A service is considered confirmed only after the applicable service provider or relevant authority has confirmed the requested service and the customer has received the applicable confirmation details.
A payment made for processing a booking request does not override the availability, cancellation or refund rules of the applicable provider or authority.
4. Customer Cancellation
Customers who wish to cancel a booking should contact us as soon as possible using the business contact details below.
Cancellation requests should include the customer's name, booking details and the service requested for cancellation.
The refund, if any, will be determined according to the cancellation terms applicable to the specific service and the terms communicated to the customer at the time of booking.
Where a third-party provider applies a cancellation charge, the applicable charge may be deducted from the refundable amount.
5. Safari and Permit-Related Bookings
Safari availability, permits and entry permissions may be subject to the rules, availability and confirmation process of the applicable authority or service provider.
JIM CORBETT VISIT does not represent itself as the government authority that issues official safari permits or entry permissions.
A booking request or payment does not by itself guarantee issuance of a government permit or safari entry.
If a safari-related service is cancelled, rejected, changed or otherwise affected by the applicable authority or service provider, the refund or alternative arrangement will be handled according to the applicable provider's rules and the terms communicated to the customer.
6. Hotel, Resort and Accommodation Bookings
Hotel and resort bookings may be subject to the cancellation, modification and refund policy of the applicable property or booking provider.
Where a hotel, resort or booking provider applies a cancellation fee or non-refundable condition, that condition may apply to the customer's booking.
Customers should review the applicable accommodation cancellation conditions before making payment.
7. Transportation and Taxi Services
Transportation and taxi bookings may have their own cancellation and modification conditions depending on the service provider, travel date and vehicle arrangement.
Any applicable cancellation charge or refund condition will be communicated for the relevant booking where applicable.
If a third-party transportation provider has already been engaged or the service has commenced, refund eligibility may be affected by the provider's applicable terms.
8. Tour Packages
Tour packages may combine multiple services, such as accommodation, transportation, safari assistance or other activities.
Cancellation and refund treatment for a package may depend on the individual services included in the package and the cancellation conditions of the respective providers.
The applicable package cancellation and refund conditions will be communicated to the customer before or at the time of booking where applicable.
9. Non-Refundable or Restricted Services
Some services may be non-refundable or may have restricted cancellation conditions.
This may apply where the applicable service provider or authority has already confirmed, issued, reserved or processed the service and does not permit cancellation or refund.
Any non-refundable condition or cancellation charge applicable to a specific service should be communicated to the customer before the customer proceeds with the booking, where applicable.
10. Booking Assistance and Processing Charges
Where a separate booking assistance, service or processing charge applies, the applicable amount and refund treatment will be communicated to the customer before payment.
A charge that has already been incurred for a completed service or processing activity may not be refundable where the applicable terms communicated to the customer state that it is non-refundable.
We will not describe a charge as non-refundable after payment if the applicable non-refundable condition was not communicated to the customer before payment.
11. Cancellation by a Service Provider or Authority
If a service provider or applicable authority cancels, changes or refuses a service, we will assist the customer with the available options based on the applicable provider's rules.
Where a refund is approved by the applicable provider, the refundable amount received or recoverable from that provider will be processed according to the applicable booking terms.
We cannot guarantee a refund for a third-party service when the relevant provider or authority does not permit a refund.
12. Changes Due to Weather, Government Rules or Other Events
Safari operations, travel services and other activities may be affected by weather conditions, wildlife-related restrictions, government instructions, road conditions, natural events, operational changes or other circumstances beyond our reasonable control.
Where such an event affects a confirmed service, cancellation, rescheduling or refund will be handled according to the applicable provider's rules and the specific booking terms.
We will communicate available options to the customer where information is available to us.
13. Refund Processing
Once a refund has been approved and the applicable refund amount has been determined, we will process the refund using the applicable payment method or another reasonable method communicated to the customer.
The time required for the refunded amount to appear in the customer's account may also depend on the payment service provider or banking system.
Customers should retain their booking confirmation and payment records until the refund process is completed.
14. Refund Request Procedure
To request cancellation or a refund, contact us at info@jimcorbettonline.com.
Please provide:
- Customer name
- Booking or enquiry reference, if available
- Travel date
- Service booked
- Reason for cancellation, where relevant
- Payment details or transaction reference needed to identify the payment
We may request additional information where reasonably necessary to verify the booking or payment.
15. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact us promptly with the relevant transaction details.
We will review the payment record and, where an error is confirmed, take appropriate corrective action.
16. No Automatic Refund for Unused Services
If a customer chooses not to use a confirmed service, does not arrive, arrives late, misses a reporting time or otherwise fails to use the service, any refund will depend on the applicable service provider's cancellation and no-show rules.
Customers should check the reporting time and other requirements communicated for their confirmed booking.
17. Third-Party Services
Some services arranged or facilitated through us are provided by independent third parties.
Those providers may have their own cancellation, refund, modification and no-show policies.
Where a third party controls the cancellation or refund decision, the applicable third-party terms may apply.
18. Government and Business Identity
JIM CORBETT VISIT is an independent private travel assistance and booking facilitation business.
The website jimcorbettonline.com is operated by JIM CORBETT VISIT.
We are not a government department, government website or government booking portal.
We are not affiliated with, owned by, operated by, endorsed by or a representative of the Uttarakhand Forest Department, Corbett Tiger Reserve, Jim Corbett National Park administration, Government of Uttarakhand or Government of India.
References to government authorities or third-party service providers do not imply government ownership, endorsement or affiliation.
19. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, booking arrangements, business practices or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
The cancellation and refund terms communicated for an existing booking will continue to apply according to the applicable booking terms, subject to applicable law and provider requirements.
20. Contact Us
For cancellation, refund or booking-related questions, please contact:
JIM CORBETT VISIT
Legal Name: MOHD GEESHAN AHAMAD
Business Constitution: Proprietorship
GSTIN: 05AXXPA6785A2ZA
Website: www.jimcorbettonline.com
Email: info@jimcorbettonline.com
Business Address:
Shankarpur Khazanchi, Telipura Road,
Ramnagar, Nainital, Uttarakhand – 244715, India.
21. Important Disclaimer
jimcorbettonline.com is an independent travel assistance and booking facilitation website operated by JIM CORBETT VISIT. JIM CORBETT VISIT is a private proprietorship business and is not a government department, government website or government booking portal.
Refunds and cancellations are subject to the terms applicable to the specific service booked. Where a third-party provider or authority controls the service, its applicable cancellation and refund rules may determine the customer's eligibility for a refund.